FAQs
General Questions and Answers
Q: Are Tailor-made Plates Ltd a DVLA Registered Number Plate Supplier? A: Yes, Tailor-made Plates Ltd is a fully registered and legally compliant number plate supplier with the DVLA (Driver and Vehicle Licensing Agency). We adhere to all UK regulations for the sale and manufacture of number plates.
Q: Where are your number plates made? A: All our number plates are custom-made and dispatched from our premises in Devon.
Ordering Road-Legal Number Plates
Q: What documents do I need to order road-legal number plates? A: To comply with DVLA regulations, you must provide original documentary evidence to confirm both:
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- Your Identity: (e.g., driving licence, passport, national identity card, utility bill less than 6 months old).
- Your Entitlement to the Registration Mark: (e.g., V5C (logbook), V750 (Certificate of Entitlement), V778 (Retention Document), V948 (New Keeper Supplement with V5C/2)). Important: We must have sight of the physical original documents before we can manufacture your road-legal plates. Photocopies or digital copies are not acceptable.
Q: How do I provide my original documents for an online order? A: For online orders, you will need to send us the physical original documents via post. Please note: Your number plates will not be made or dispatched until we have received and verified your original documents. Full instructions on where to send your documents will be provided upon order confirmation. If you are collecting in person, you can present them at that time.
Q: Are your road-legal plates compliant with UK laws? A: Absolutely. All our road-legal number plates are manufactured to the strict requirements of the British Standard (BSAU 145e). This ensures they meet the legal specifications for font, character size, spacing, reflectivity, and includes our company name and postcode on the plate.
Show Plates / Custom Plates
Q: Can I order "show plates" from Tailor-made Plates Ltd? A: Yes, we offer "show plates" which are designed for off-road use only, such as car shows, private display, or decorative purposes. It is crucial to understand that the DVLA does not recognise "show plates" for use on public roads.
Q: Are "show plates" road legal? A: No, "show plates" are NOT road legal. They do not comply with the British Standard (BSAU 145e) for use on public roads. Using a non-compliant plate on a vehicle on public roads is illegal and can result in significant penalties, including fines of up to £1,000, points on your licence, and your vehicle failing its MOT.
Q: What is Tailor-made Plates Ltd's policy on the misuse of show plates? A: When you purchase show plates from www.tailormadeplates.com, you will be required to confirm that the plate(s) are not for road use and are not legally compliant. You accept full responsibility for, and understand that Tailor-made Plates Ltd will not be held accountable for, any illegal use of these plates.
Ordering & Delivery
Q: What payment methods do you accept? A: We accept a variety of secure payment methods, including major credit and debit cards.
Q: How long will it take to receive my order? A: Once your order for road-legal plates is placed and we have verified your original documents, or for show plates, once your order is confirmed, we aim to dispatch plates the same/next business day. Delivery times will then depend on the shipping method selected at checkout. We will provide tracking information once your order has shipped.
Q: Do you offer different delivery options? A: Yes, we offer various delivery options, including standard and Express shipping, to suit your needs. Full details and costs will be available at checkout.
After Sales & Support
Q: What is your returns policy? A: Due to the custom-made nature of number plates, we cannot accept returns unless the plates are faulty or an error has been made by Tailor-made Plates Ltd. If you believe your plates are faulty or incorrect, please contact us immediately with details and photographic evidence.
Q: What if I have a problem with my order? A: If you experience any issues with your order, please contact our customer service team immediately at hello@tailormadeplates.com. We are here to help resolve any concerns promptly.
Q: How do I properly fit my new number plates? A: We recommend using high-quality adhesive sticky pads or screws designed for number plates for secure attachment. Ensure the surface is clean and dry before fitting.
Q: What if my number plates are stolen? A: If your number plates are stolen, you should report it to the police immediately and obtain a crime reference number. You will then need to contact the DVLA to inform them and apply for replacement plates. You will need to follow the standard process for ordering new plates, including providing your identity and entitlement documents.
Privacy & Data
Q: How do you handle my personal data and documents? A: We take your privacy and data security very seriously. All personal information and copies of your documents are handled in strict accordance with GDPR regulations and DVLA requirements. Original documents sent via post are handled securely and returned to you. We retain required records for a period of three years, as mandated by the DVLA, and do not share your information with third parties except as required by law.